HIPAA-fluent UX for hospitals, telehealth platforms & specialty practices.
Pixel-level craft. Human warmth.
// Interactive Explorer
Choose your
vertical.
Each healthcare world has different constraints, different patients, different stakes. See how we work in yours.
Meridian Regional Health — 14-hospital network, Midwest
From lost in a PDF to booked in 90 seconds.
Their patient portal had a 68% abandonment rate. Scheduling required 7 clicks minimum. Mobile was an afterthought from 2017.
Patient Journey
Before
After
Live Case Study
Hover to interact — UI Components
ClearMind Behavioral Health — national telehealth network, 38 states
Trust at first pixel — before the first video call.
Patients with anxiety disorders were abandoning at the intake form. The platform looked clinical-cold. No warmth, no reassurance, no humanity.
Patient Journey
Before
After
Live Case Study
Hover to interact — UI Components
Northshore Orthopedics — 6-physician specialty group, Boston
Online scheduling that doesn't require a manual.
Practice manager fielded 200+ scheduling calls per week. Website hadn't been redesigned since 2015. New patients chose competitors purely based on first digital impression.
Patient Journey
Before
After
Live Case Study
Hover to interact — UI Components
// Craft & Principles
How we work.
Why it matters.
HIPAA Fluency Is Not a Feature — It's the Floor
Every interaction model we design starts with a compliance audit. BAAs, PHI handling, consent flows — these are part of the creative brief, not an afterthought from legal.
Human Warmth
Patients are not users. They're scared people making decisions about their bodies. Every copy, every color, every interaction has to earn their trust.
Accessibility Is Not Optional
WCAG 2.1 AA minimum. We test with real users aged 55+ and with assistive technology on every project.
Mobile-First, Always
71% of patient portal sessions happen on mobile. We design thumb-first, then scale up.
Outcomes Over Aesthetics
Beautiful work that doesn't reduce abandonment rates is just decoration. Every design decision has a hypothesis and a metric.
"We are a small atelier. We take a limited number of projects per year. We don't do templates."
— Suture, founding principle
// Outcomes
Work that moves
the needle.
"Suture redesigned our patient portal in 14 weeks. Abandonment dropped 61%. Our CMO called it the best ROI decision we made in 2024."
"They understood behavioral health UX in a way that no generalist agency ever had. The intake form redesign alone saved us thousands in lost patient acquisition."
"Our scheduling calls dropped 72% in the first month. The new site makes our 65-year-old patients feel like the website was made for them."
// Start a Project
Let's build something
worth using.
Four steps. Two minutes. No obligation. We'll review your brief and respond within 48 hours with a project scope framework.